Refund policy

MADE FOR YOU. NOT FOR A SHELF.

We don’t make clothes to sit around waiting to be bought.

Every Savage Mammoth piece is made on demand — created only after you claim it. No overproduction. No unnecessary inventory. No mass-produced mindset.

Your order. Your piece. Made with intention.

Because every piece is made specifically for you, we don’t operate like traditional retail — and neither does our return policy. All sales are final, except when we get it wrong.

If your order arrives damaged, defective, misprinted, or incorrect, we’ll make it right. Simple as that.

No runaround.
No excuses.
No compromise.

We stand behind what carries our name.

If your order arrives:

Damaged
Defective
Misprinted
With the wrong item
In the wrong size or color compared with what you ordered
With another production or fulfillment error

please contact us at info@thesavagemammoth.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging or shipping label when relevant

Once we review the issue, we may offer a replacement, refund, or another appropriate resolution.

Please do not discard a damaged or incorrect item until your claim has been reviewed.

Made-to-Order Products

The Savage Mammoth products are produced on demand specifically for each order.

Because of this, we generally cannot accept returns or exchanges for:

Change of mind
Buyer's remorse
Ordering the wrong size
Selecting the wrong color
Ordering the wrong quantity
Personal fit or style preference
Items that were correctly produced according to the order placed

Please carefully review the product description and size chart before completing your purchase.

If you are unsure about sizing before ordering, contact us at info@thesavagemammoth.com and we'll be happy to help.

Size Exchanges

Because each item is made to order, we generally do not offer exchanges when the size originally selected by the customer was correctly produced and delivered.

If you received a size different from the size shown on your order confirmation, please contact us within 7 days of delivery. This will be treated as a fulfillment error.

Order Changes & Cancellations

We begin processing orders shortly after they are submitted.

If you need to cancel an order or correct a size, color, shipping address, or other order information, contact us at info@thesavagemammoth.com as soon as possible.

We will make every reasonable effort to help. However, once an order has entered production, it may no longer be possible to modify or cancel it.

Submitting a cancellation or modification request does not guarantee that the order can be changed.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.

If you notice an address error after placing your order, contact us immediately at info@thesavagemammoth.com.

Once an order has been produced or shipped, we cannot guarantee that the shipping address can be changed.

Lost Packages

If your package appears to have been lost in transit, please contact us as soon as possible.

Include your:

Order number
Name
Shipping address
Tracking information, if available

We will review the shipment and work with our fulfillment and shipping partners to determine the appropriate resolution.

Packages marked as delivered by the carrier may require additional investigation before a refund or replacement can be issued.

Unauthorized Returns

Please do not mail an item back without contacting us first.

Returns sent without prior authorization may not be accepted or refunded.

If a physical return is required, The Savage Mammoth will provide the appropriate return instructions after reviewing your request.

Do not send products directly to our manufacturing or fulfillment partner unless specifically instructed to do so by The Savage Mammoth.

Condition of Returned Items

If we authorize a return, the product must generally be:

Unworn
Unwashed
Unaltered
Free from stains, odors, or damage caused after delivery
In its original condition

These requirements may not apply when the return is being made because the product arrived damaged or defective.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

After we process a refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Original shipping charges may not be refundable unless the refund results from an error attributable to The Savage Mammoth, our fulfillment partner, or another circumstance in which we determine a shipping refund is appropriate.

Final Sale and Non-Returnable Items

Unless an item arrives defective, damaged, incorrectly produced, or is otherwise required to be accepted under applicable law, the following may not be eligible for return or refund:

Made-to-order items correctly produced according to the customer's order
Items purchased in the wrong size, color, or quantity due to customer selection
Worn or washed merchandise
Items damaged after delivery
Altered merchandise
Personalized or specially customized merchandise
Certain hygiene-sensitive products
Gift cards
Items specifically identified as Final Sale

Exceptions

Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable consumer protection laws.

If you believe there is a problem with your order that is not specifically covered above, please contact us. We will review concerns individually and make reasonable efforts to provide an appropriate solution.